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Lutz Schmitt Design & Consulting
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Lutz Schmitt Design & Consulting
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Design for humans
in an artificial world.

Study shows that AI has feelings, too

Seems like anthropomorphising an AI chat-bot is actually not wrong, as it has emotions!

Posted on 15 April 2026 in Blog

Joining the Advisory Board of IndiSuKI

IndiSuKI is a research project exploring how generative AI can make substance use prevention more effective and personally relevant.

Posted on 20 March 2026 in Blog

The friendly Moloch

Empathic AI is overwhelming us with emotional responses and we can't help it - an essay about the current design gap in conversational AI systems.

Posted on 19 March 2026 in Blog

I'm sorry. On simulated feelings.

A talk about simulating and triggering feelings, the design space for empathic AI

Posted on 19 March 2026 in Speaking

20 years in progress: Privacy by default

In 2006, I argued that privacy needs to be the default. Twenty years later, the argument still stands.

Posted on 20 February 2026 in Blog

About users, customers and jobs to be done

Ranting about the obvious: A customer acquires the product. A user uses it.

Posted on 18 January 2026 in Blog

Empathy in Action Workshop

Design thinking and doing outside the box. Learn to create immersive experiences in this workshop.

Posted on 22 July 2025 in Speaking

Design Is Invisible

Let's take a stroll through Lucius Burckhardt's ideas and explore them in today's digital context

Posted on 8 March 2023 in Speaking

When it's not the usability, but the habits

A short story from a research project some years ago, about sticky habits, accurate data and complaining customers

Posted on 22 January 2023 in Blog

Titanic: Save Our Souls

A dramatic larp scenario exploring love, grief and loss

Posted on 13 April 2022 in Publications

Kitsch - You know, you want it

What is kitsch? And what on earth does that have to do with user experience? A brief journey into the abyss of design.

Posted on 13 April 2022 in Speaking

Blank Paper and Muse's Kiss

Creativity is a mythos. It's about time to understand the mysterious ways of a muse's kiss and lose the fear of the blank paper

Posted on 26 June 2020 in Speaking

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