About users, customers and jobs to be done Ranting about the obvious: A customer acquires the product. A user uses it.
When it's not the usability, but the habits A short story from a research project some years ago, about sticky habits, accurate data and complaining customers
I signed the Copenhagen Letter on Ethics in Tech Another attempt in maturing our industry, an open letter on ethic principles towards a humanity centered design
Read me: Artificial Intelligence Recommended reads on artificial intelligence, collected by Jan Korsanke