About users, customers and jobs to be done 2026-01-18 | Ranting about the obvious: A customer acquires the product. A user uses it. rant user experience customer experience JTBD
When it's not the usability, but the habits 2023-01-22 | A short story from a research project some years ago, about sticky habits, accurate data and complaining customers user experience user research story behaviour habits service design
Kitsch - You know, you want it 2022-04-13 | What is kitsch? And what on earth does that have to do with user experience? A brief journey into the abyss of design. design user experience talk kitsch design theory
UX is not UI! 2019-08-30 | It's not that complicated to get the difference, if you want to understand it. user experience comment rant
UX Survival Workshop 2019-02-25 | Learn how to survive as UX pro in hostile or immature environments and how to nurture change. workshop user experience communication soft skills ux management